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Wellness for Content Moderators

  • October 13, 2022

Burnout starts a cascade of low productivity, job dissatisfaction and eventually costly attrition. Three million Americans permanently left the labor force after the 2020-21 COVID lockdowns. The number one reason is burn out from overwork.[1]

Those tasked with content moderation face chronic stress from removing harmful online images so the rest of us do not have to see them. Content moderators not only face burnout, they are at risk for a variety of mental health maladies. 

How do you know if your team is burning out?

Most content moderation companies rely on self-reported measures of emotional wellness. They use surveys to determine levels burnout, disengagement, fatigue and more. 

Self-reporting does not work. Vulnerable populations - like those experiencing burnout, depression, anxiety or other emotional fitness issues - are unable to accurately report their emotional states or simply do not have the motivation to do so. 

So how do we know when to intervene to keep essential workers emotionally healthy?

Continuous neurologic measurement is essential to determining if people are emotionally fit.

 

In a recent study done by Dr. Paul J. Zak at Claremont Graduate University using wondr. - the platform powered by Immersion - predicted depressive symptoms in a vulnerable population two days before burnout with 98% accuracy

 

In this study, the data were collected continuously and passively for 10 hours a day. These high-resolution data create an opportunity to intervene before a crisis occurs. 

 

What does this mean for you?

To accurately measure employees and determine when interventions are needed, wondr. continuouslyEmployee Turns on wondr. App (2) monitors emotional fitness, passively and anonymously. 

With wondr., your employees show up to their shifts each day and simply push "Start" on their smartwatches or fitness sensors in the morning and our algorithms do the rest, with continuous output for you to monitor how your teams are performing. 

wondr. shows leaders their teams' mental capacity and psychological safety in a high-stress work environment. With that kind of data - you understand the baseline of your organization, when teams are thriving and when they need greater attention or intervention, such as extended days off to recover from tough incidents.

 

What does this mean for your team?

Another component of a high-functioning team is your employees' feeling of control over their emotional state at work. By opting into wondr. - employees are empowered to monitor their own emotional wellness by securely viewing their data. Day-to-day, they can monitor their own emotional health and manage their own psychological safety.

By opting in to this powerful technology, you provide your employees the tools they need to truly improve their own mental health. 

 

What does this mean for your organization?

wondr. connects users to wellness programs, both online and on-site, to build their emotional fitness. Now your leadership team can implement solutions exactly when they are needed and measure their effectiveness on your teams. 

 

Measurement - and measuring what matters - is the key step in sustaining emotional wellness and job satisfaction.  Labor shortages are here to stay. wondr. - gives companies the power to care for employees so they can keep contributing and feel great about it. 

Drop us a note below to learn more about how wondr. can transform your workplace. 

 

[1] https://www.forbes.com/sites/debgordon/2022/05/17/amid-healthcares-great-resignation-burned-out-workers-are-pursuing-flexibility-and-passion/?sh=1bd171127fda

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Check this out

How the science of wondr is proven to predict mood & energy levels two days in advance.

Imagine if you could know on Monday how your day is likely to go on Wednesday? That's what we were are able to do using Immersion.  Check out this peer-reviewed, published research on how we can predict mood & energy level for people.